Before any return, please first contact our customer service team karagiannis-security.gr
- We accept returns 30 days after the package is received.
- If you received an incorrect, damaged, defective, or not as described item, contact us immediately for a partial/full refund or replacement, providing us with an e-mail and photos of the incorrect, damaged, defective item (postage and packaging fee will not be refunded).
- In any other case the product/s can be returned, however it must be in factory condition (not opened, original package, undamaged, all manuals/additional stuff included), otherwise we will not accept the return.
- All charges for posting and packaging must be paid by the customer in addition all returned packages must be provided with tracking number.
- The packaging returning from customers, must be followed by an informing email and at least one photo of the returning item/product/package.